Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair sensor issues within a single service visit, typically taking 30-60 minutes. Common sensor problems like misalignment, dirty lenses, or wiring issues are resolved on the spot. If replacement parts are needed, we carry common sensors in our trucks. More complex issues involving the opener's control board may require a follow-up visit, but we'll always give you a clear timeline and fair quote before proceeding.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems typically stem from several causes: (1) Misalignment - the sensors get bumped and no longer face each other directly; (2) Dirty or obstructed lenses - dust, cobwebs, or debris blocking the infrared beam; (3) Sun interference - direct sunlight can interfere with sensor operation; (4) Wiring problems - damaged, frayed, or disconnected wires; (5) Failed sensors - after years of use, sensors can simply wear out; (6) Power issues - problems with the electrical connection to the opener. Our technicians diagnose the exact cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several financing options to make your project affordable: (1) 0% interest financing for 12 months on qualified purchases; (2) Extended payment plans up to 60 months; (3) Special promotional rates for energy-efficient door upgrades; (4) Quick approval process with most decisions in minutes. Contact us for current financing offers and to see which options work best for your budget.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, depending on the complexity of the project. This includes removing the old door, installing the new door and tracks, setting up the opener, programming remotes, and conducting safety tests. Custom installations or doors with special features may take longer. We always complete the job in a single visit and won't leave until everything is working perfectly.

Question 5

What warranty do you offer on repairs?

Accepted Answer

We stand behind our work with a comprehensive 1-Year Warranty on all parts and labor. This covers any defects in materials or workmanship. Additionally, many parts we install come with manufacturer warranties that may extend even longer. We keep detailed records of all service performed, making warranty claims simple and hassle-free. Your satisfaction is guaranteed - if you're not happy, we'll make it right.

Question 6

Do you service commercial garage doors?

Accepted Answer

Absolutely! We service commercial properties including warehouses, auto shops, storage facilities, and retail locations. Our technicians are trained on commercial-grade doors, high-cycle springs, and industrial openers. We offer maintenance contracts for businesses to minimize downtime and extend equipment life. Emergency commercial service is available 24/7 because we understand that a non-functioning door can impact your business operations.

Question 7

How often should I have my garage door maintained?

Accepted Answer

We recommend professional maintenance once per year for residential garage doors. However, if your door gets heavy use (multiple cycles per day) or is exposed to extreme weather, twice-yearly service is beneficial. Regular maintenance includes lubrication, safety testing, spring adjustment, and hardware inspection. This preventive care extends your door's lifespan, prevents costly emergency repairs, and keeps your family safe.

Question 8

What should I do if my garage door won't open or close?

Accepted Answer

First, check these common issues: (1) Make sure the opener is plugged in and the outlet has power; (2) Check if the door is locked (many doors have a manual lock); (3) Look at the sensors - are the lights on? Are they aligned? (4) Try the wall button - if it works but remotes don't, you may need new remote batteries; (5) Check if the emergency release cord has been pulled. If none of these solve the problem, don't force the door - call us for professional diagnosis. Forcing a stuck door can cause additional damage or injury.

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